Privacy Policy

Identity and Contact Data

Upon registration or interaction with customer service, we collect essential details such as full name, email address, date of birth (to verify the mandatory age requirement), and phone number.

Usage and Device Data

We automatically record technical information when accessing the system, including IP addresses, browser type, time zone, operating system, and details about interactions with the user interface.

Transaction and Activity Data

To manage internal operations, we maintain a record of actions performed on the platform, including access logs, usage history, and, where applicable, details related to balance movements.

Support Communications

Any message exchange with our customer support is archived for quality monitoring, dispute resolution, and service improvement purposes.

Data processing occurs in strict compliance with current regulations, based on specific legal grounds: the performance of a contract (to provide requested services), compliance with legal obligations (such as anti-money laundering and security regulations), legitimate business interest (to prevent fraud and improve systems), and, where required, explicit user consent.

The information collected is used to administer the user account, maintain high security standards, analyze usage trends to optimize the platform, provide timely technical support, and manage service communications or any previously authorized marketing preferences.

We retain personal data only for the time strictly necessary to fulfill the purposes for which it was collected, including legal, tax, or accounting reporting requirements. At the end of this period, the data is securely deleted or permanently anonymized.

Casino Alpino does not sell user data. Information may only be shared with authorized service providers and data processors (e.g., hosting services or verification systems) who operate under strict confidentiality agreements, solely for the purpose of supporting infrastructure operations.

Should data need to be transferred outside the European Economic Area or the main jurisdiction, we implement appropriate safeguards, such as standard contractual clauses, to ensure that the level of protection remains unchanged and compliant with security standards.

We use advanced encryption protocols, firewalls, and rigorous access controls to protect databases. While we employ reasonable efforts and cutting-edge technologies to prevent unauthorized access, we remind you that no transmission over the Internet can be considered absolutely secure.

Users retain full control over their personal data. It is possible to request access to stored information, its rectification in case of inaccuracies, erasure (right to be forgotten), restriction of processing or opposition to it, as well as data portability in a structured format, where technically feasible.

To exercise your rights or to ask specific questions about data management, please contact our dedicated compliance team at the email address: [email protected].

Any substantial revisions to this policy will be communicated via notices on the platform or by email. Continued use of the services after such updates constitutes acceptance of the new privacy practices.